FAQs
What is the return policy?
All sales are final and cannot be returned.
What is the processing time for orders?
All orders have a 5-7 business day processing time. Customs orders have a 7-10 day processing time. Business days are Monday through Friday. Any orders completed on the weekend begin their processing time on the following Monday.
How long is shipping?
Shipping is processed through USPS. Please allow 3-5 business days for delivery. During the holiday season, please be aware of potential delays.
How should I order customs?
Customs should be ordered as detailed as possible. Details should include font (or font type), color(s), placement and any further information to help us understand your order. If we have any questions, we will be sure to contact you via the email provided for your account.
I put the wrong shipping address. Can I change it?
As long as your product has not been fulfilled or shipped yet, you can change your shipping address. Send us an email or use the chat box to change it. Please include your name, order number, and new address in your message.
I want to order a custom, but I don't see the type on the website.
Please send us an email if you would like to request a custom that is not available on our website. We are always eager to expand our horizon and offer more products for our customers!
Questions about your order?
Email us at culturalcollectionsbyasiyah@gmail.com along with your name and order number.